Q. Can I book Group Travel
at Wholesale Prices?
A.
Yes, with the
exception of those cruise lines that prohibit any form of discounting or
rebating, your membership will entitle your entire group to wholesale
pricing. Most qualifying group cruises may earn one or more generous
amenities such as free accommodations, onboard stateroom credits,
prepaid gratuities, cocktail parties, casino credits, spa credits,
complimentary shore excursions, cabin upgrades, pre or post cruise hotel
nights, etc. There is no limit on how many guests may travel with you
as long as you, or a member of your immediate family are booked on the
same vacation. For further details on group savings, please call us toll
free at 1-800-982-2276.
Q. What Cruise Lines or
Land Vacation Packages May I Book at Wholesale Prices?
A.
Cruise Club of America offers wholesale pricing on most* major cruise
lines, hotels, and resort vacation packages. Please refer to the link
buttons from our home web page to cruises or land/island vacations for a
complete listing and access to cruise lines and land vacations.
Q. Why Don’t You Advertise
All Major Cruise Lines at Wholesale Prices?
A.
A number of major cruise lines now prohibit all travel agencies in North
America from “advertising” any discounted prices and or rebates in any
advertising media including TV, Radio, Print, Direct Mail or on Internet
Sites. While a number of these cruise lines prohibit any form of
discounting or rebating, some of these same cruise lines will permit us
to offer wholesale pricing privately to our members. Please call Cruise
Club of America at 1-800-982-2276 for further details.
Q. How Much Will I Save If
I Become A Member?
A.
With the exception of those cruise lines that prohibit discounting or
rebating, Cruise Club of America will quote prices based on a discount
up to 100% of our standard applicable agency commission to all members.
The discount is applied upon your final payment due date prior to
traveling, resulting in true wholesale pricing to our members. For those
cruise lines prohibiting discounting or rebating, you may receive one or
more amenities such as onboard stateroom credits, cabin upgrades, spa
credits, casino credits, prepaid gratuities, shore excursions, etc.
Q. Is Your Wholesale Price
the Same If I Book On-Line or if I Call You On The Phone?
A.
Cruise Club of America is proud of its impeccable reputation for
credibility, integrity, outstanding service and the most knowledgeable
cruise and vacation counselors. Our low prices are the same whether you
book on line or talk with one of our vacation counselors. Beware of ANY
travel agency that offers you “low ball prices” by booking “on-line”
versus talking with a live agent. These agencies will charge you every
time you need to talk with a live agent or if you have any question at
all.
Q. How Do I Know This
Isn’t A Scam or Con Game?
A.
Cruise Club of America is an award winning agency recognized as a top
volume agency for most major travel industry suppliers. As an affiliate
of the worlds largest, multi-billion dollar consortium, our purchasing
power permits us to pass through savings not available through most
traditional travel agencies. With tens of thousands of satisfied members
worldwide since 1997 we are proud of our impeccable reputation for
integrity, service and value. In addition, we are a certified member of
the most prestigious travel trade associations including ASTA (American
Society of Travel Agents); CLIA (Cruise Lines International
Association); IATAN (International Airlines Travel Agent Network) and
the BBB (Better Business Bureau).
Q. Do you Charge a Penalty
Fee If I must Cancel My Vacation?
A.
All cruises and land vacation bookings are subject to the respective
vacation supplier’s cancellation policies over which we have no control.
In general, you may be assessed up to 100% of your purchase cost if you
cancel within 60 to 90 days of traveling. For this reason, we highly
recommend investing in travel insurance to insure that you are protected
in the event of unforeseen circumstances that may be covered by
insurance (i.e. sickness, death, travel delays, weather related, etc.).
All canceled bookings are subject to a Cruise Club cancellation fee of
$25.00 per person.
Q. If I Am Not A Member
Will You Quote Me A Price?
A.
Sorry, we receive hundred’s of requests from non-members for price
quotes so they “can check us out”. Unfortunately, we would be doing our
paying members a disservice if we wasted time researching quotes for
curiosity seekers. Many of these requests come from other travel
agencies calling to test us or waste our time.
Q. Will I Get A Lower
Price If I Wait Till The Last Minute?
A.
If you wait till the last minute, you may or may not receive the benefit
of lower pricing. Also, by waiting till the last minute, you may have no
control over your stateroom location.
Q. Will
Cruise Club of America Protect My Price?
A. Cruise prices are
extremely volatile and may change over a period of time. While Cruise
Club of America will always attempt to insure that members receive the
lowest possible pricing, there may be instances where due to special
limited time promotions and/or special group pricing, that we cannot
match a competitor’s prices. While this seldom happens, Cruise Club of
America will always attempt to price match or beat any competitor’s
prices either by price reductions, cabin upgrades or by offering other
valuable amenities.
Q. How Will I Receive My
Discount?
A.
With the exception of those cruise lines and vacation properties that
prohibit discounting or rebating, when you are ready to make your final
payment, you may pay by credit card, certified check, bank money order
or direct bank wire and receive your discount immediately.
Q. Can I Apply Supplier
Discount Coupons Towards My Vacation?
A.
All original coupons or certificates must be submitted within 24 hours
of initial booking and deposit. Please note that all coupons and
certificates are subject to the respective supplier’s approval. Coupons
and certificates may not be submitted or applied after final payment to
supplier.
Q. If I Become A Member,
Will My Personal Information Be Resold?
A.
Absolutely not! Our membership list is our lifeblood. We will never
release your name, address, phone number, credit information, family
information, e-mail address or any other personal information to any
other party at any time!
