Terms & Conditions
CRUISE CLUB OF AMERICA (CCOA) - a division of Connections Travel, Inc maintains this Web site as a service to our members. We invite you to visit frequently to browse through our pages and download and copy materials for your personal use only.
NO WARRANTIES AND LIMITATION OF LIABILITY - Information and documents provided on this Web site are provided "as is" without warranty of any kind, either express or implied. CCOA uses reasonable efforts to include accurate and up-to-date information on this Web site; it does not, however, make any warranties or representations as to its accuracy or completeness (cruise lines reserve the right to change itineraries and prices at any time). CCOA periodically adds, changes, improves, or updates the information and documents on this Web site without notice. CCOA assumes no liability or responsibility for any errors or omissions in the content of our Web site. Your use of this Web site is at your own risk. Under no circumstances and under no legal theory shall CCOA, or any other party involved in creating, producing, or delivering this Web site's contents be liable to you or any other person for any indirect, direct, special, incidental, or consequential damages arising from your access to, or use of, this Web site.
LINKS TO THIRD PARTY SITES This Web site contains links to third-party Web sites. The linked sites are not under the control of CCOA, and CCOA is not responsible for the contents of any linked site or any link contained in a linked site. CCOA is providing these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked site by CCOA.
CONSUMER DISCLOSURE NOTICE
Cruise Club of America. (CCOA) is acting as intermediary and
agent for the supplier ("cruise line"), identified on
your CCOA invoice, in selling services or accepting reservations
bookings for services that are not directly supplied by Cruise
Club of America (such as air carriage, hotel accommodations,
ground transportation, meals, tours, cruises, etc.). CCOA
therefore shall not be responsible for breach of contract or any
intentional or careless actions or omissions on the part of such
suppliers which results in any loss, damage, delay, injury or
death to you, your travel companions or group members. CCOA shall
not be responsible for any injury, death, damage or loss caused
to any traveler in connection with outbreak of hostilities
between nations, terrorist activities, social or labor unrest,
mechanical or construction difficulties, diseases, local laws,
climatic conditions, abnormal conditions or developments or any
other actions, omissions or conditions outside of CCOA's control.
Buyer assumes all risks involved with such travel, whether
expected or unexpected. Traveler is hereby warned of such risks
and advised to obtain appropriate insurance coverage against
them.
Cancellations must be made in writing to Cruise Club of America at 38 Arboro
Dr., Sharon, MA 02067. Cancellation penalties will apply as
set forth by the individual cruise lines and may include
contract, promotional, non-refundable or group cancellation
penalties. Cruise Club of America transaction fees are not
refundable! Be advised that CCOA has processed your credit card payment for
your cruise through the cruise line. If for any reason you should
cancel your cruise, your refund (less any applicable penalties)
will be returned to you by the cruise line not Cruise Club of America This refund can take up to
two credit card billing cycles from the cancellation date. On group bookings the refund
may be issued up to sixty (60) days after the sailing date.
It is the responsibility of the traveler to reconfirm his/her
cruise itinerary with CCOA at least twelve (12) weeks prior to
the sailing date. CCOA is not responsible for any itinerary
changes made subsequent to booking your cruise. When a client has
not been given a cabin assignment and has booked on a TBA
"to be assigned" or "Guarantee" basis, it is understood and agreed
that CCOA can make no guarantee on exact cabin accommodations or
location. Cabin accommodations and assignments under these
conditions are at the sole discretion of the cruise line. CCOA
reserves the right to upgrade passenger cabin assignments to
higher cabin categories at "no additional charge" to
customer without prior notice.
Passengers traveling with a physical disability that may
require special needs, attention or treatment must submit all
special requirements in writing to CCOA at the time of booking.
It is the traveler's responsibility to verify that CCOA has
received the written request for special needs and/or
requirements. The CCOA invoice will reflect all agreed-upon
requirements. Requests not specified on the invoice are not
guaranteed. Cruise lines reserve the right to refuse or revoke
passage to anyone who is, in its sole judgment, in such physical
or mental condition as to be unfit for travel or who may require
care and attention beyond that which the ship can provide.
Disabled passengers must be self-sufficient or travel with a
passenger who will be responsible for any assistance needed
during the cruise and in the event of emergency. Passengers
confined to wheelchairs are advised that cabin doors are
typically 22" wide, bathroom doors are 20" wide and
there is a 3" lip to the shower. Elevator service may or may
not be available to all decks of the ship. Access to all public
areas of ships is not guaranteed. CCOA is not responsible for any
representations and/or omissions from the supplier that do not
meet ADA regulations.
Notice To Passengers Traveling By Air Carrier - When
air/common carrier are booked through the cruise line, the cruise
line reserves the right to choose air carrier, routing and
gateway city airport/terminal. The cruise line reserves the right
to substitute charter carrier service without prior notice.
Transportation tickets issued by the cruise line are highly
restrictive. Fares used are based on "capacity
controlled" criteria as well as contract, promotional,
non-refundable or group fares. Therefore, you may find that your
air carrier ticket cannot be reissued, revalidated or exchanged
for another carrier or routing. Schedules cannot be changed once
your tickets have been issued by the cruise line. Travelers
booked in the same cabin or traveling with other passengers are
not guaranteed to receive routing on the same flight or carrier
schedules. It is the sole responsibility of the traveler to
arrange his/her own seat assignments and to reconfirm his/her
round-trip flight times forty-eight (48) hours prior to departure
with the assigned carrier. CCOA accepts no responsibility for
arranging seat assignments, flight schedule changes, missed
connections or problems that may result in the traveler missing
the cruise.
Air Deviation - At the written request of the traveler at
least 90 days in advance of sailing, CCOA will request deviation
of air carrier transportation provided by the cruise line. .Deviation requests
are at the sole discretion of the cruise line. Any requested deviation shall be
at the sole risk of the traveler and traveler will also be responsible for
whatever the cruise line's deviation fee is PLUS the difference in cost between
the original cost of the airfare and the cost of the new tickets. If you know
you want specific air schedules & carriers from the cruise line we recommend
that you request your deviations at the time of booking your cruise.
Passports or Proof of Citizenship - Any time you travel outside of the
United States Cruise Club of America always recommends that you carry a valid
passport, even to Canada and the Caribbean! When traveling within North America
and the Caribbean, U.S. and Canadian citizens are currently only required to
provide an original or certified copy (with raised seal) birth
certificate and a photo ID (e,g,, driver's license). Voter's registration and
social security cards are not valid proof of citizenship. However, a passport
is always preferable. The reason we recommend passports for both the
Caribbean & Canada is if for some reason you had to be taken off the ship due to
illness or injury or maybe you just didn't get back to the ship before it set
sail, then you would not be allowed back into the United States without a
passport! Not a good situation. Resident Aliens require
a Resident Alien (Green) Card and a passport. Citizens of all other countries
are required to provide a valid passport with a multiple U.S.
re-entry endorsement. For cruises with any ports of call outside
North America and the Caribbean, all passengers must present a
valid passport and should consult their consulate (for their
country of citizenship e.g., the U. S. Consulate for U. S.
citizens) concerning additional documentation or travel
requirements (like visas) for the countries you are visiting.
Payments - Most cruise lines accept major credit cards,
therefore CCOA will accept credit card payments and forward them
to the cruise line. Checks must be made payable to Cruise Club of
America and be in U.S. funds drawn on a U.S. bank. Payments made
within 90 days of the sailing date must be made with a
Cashiers Check, Money Order, or direct wire transfer. No
personal checks will be accepted for payments made within 90 days
of the sailing date.
Discounts & Amenities - Cruise Club of
America always tries to provide our clients with cruise discounts, special
offers and amenities that add substantial value to your cruise booking. These
are amenities that Cruise Club of America pays for out of our commission. The
amount of the discount or the value of the amenities (i.e. onboard credits,
pre-paid gratuities, beverage packages etc.) are based on the price of the
cruise at the time of booking. Should the cruiseline choose to reduce the price
of the cruise and we pass that on to you, Cruise Club of America reserves the
right to reduce the value of the amenities offered proportionately.
Taxes - Government taxes may be levied or changed at any
time. If new taxes are imposed or existing taxes increased after
initial date of deposit, traveler will be responsible for payment
of such taxes even if the cruise has been paid in full.
Fuel Surcharges - All cruise lines have fuel surcharge policies stating that they have the right to impose an additional charge should the price of oil surpass a given dollar amount per barrel. These surcharges may be imposed at any time the price of oil surpass the stated dollar amount, even if the cruise has been paid in full.