Terms & Conditions

CRUISE CLUB OF AMERICA - a division of Connections Travel, Inc maintains this Web site as a service to our members. We invite you to visit frequently to browse through our pages and download and copy materials for your personal use only.

NO WARRANTIES AND LIMITATION OF LIABILITY - Information and documents provided on this Web site are provided "as is" without warranty of any kind, either express or implied. CCOA uses reasonable efforts to include accurate and up-to-date information on this Web site; it does not, however, make any warranties or representations as to its accuracy or completeness (cruise lines reserve the right to change itineraries and prices at any time). CCOA periodically adds, changes, improves, or updates the information and documents on this Web site without notice. CCOA assumes no liability or responsibility for any errors or omissions in the content of our Web site. Your use of this Web site is at your own risk. Under no circumstances and under no legal theory shall CCOA, or any other party involved in creating, producing, or delivering this Web site's contents be liable to you or any other person for any indirect, direct, special, incidental, or consequential damages arising from your access to, or use of, this Web site.

LINKS TO THIRD PARTY SITES This Web site contains links to third-party Web sites. The linked sites are not under the control of CCOA, and CCOA is not responsible for the contents of any linked site or any link contained in a linked site. CCOA is providing these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked site by CCOA.

CONSUMER DISCLOSURE NOTICE
Cruise Club of America. (CCOA) is acting as intermediary and agent for the supplier ("cruise line"), identified on your CCOA invoice, in selling services or accepting reservations bookings for services that are not directly supplied by Cruise Club of America (such as air carriage, hotel accommodations, ground transportation, meals, tours, cruises, etc.). CCOA therefore shall not be responsible for breach of contract or any intentional or careless actions or omissions on the part of such suppliers which results in any loss, damage, delay, injury or death to you, your travel companions or group members. CCOA shall not be responsible for any injury, death, damage or loss caused to any traveler in connection with outbreak of hostilities between nations, terrorist activities, social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments or any other actions, omissions or conditions outside of CCOA's control. Buyer assumes all risks involved with such travel, whether expected or unexpected. Traveler is hereby warned of such risks and advised to obtain appropriate insurance coverage against them.

Cancellations must be made in writing to CCOA at P.O. Box 318, N. Pembroke, MA 02358. Cancellation penalties will apply as set forth by the individual cruise lines and may include contract, promotional, non-refundable or group cancellation penalties. Cruise Club of America transaction fees are not refundable! Be advised that CCOA has forwarded your payment for your cruise to the cruise line. If for any reason you should cancel your cruise, your refund (less any applicable penalties) will be returned to you by CCOA only when we have received a refund from the supplier. This refund can take up to eight (8) weeks from the cancellation date. On group bookings the refund may be issued up to sixty (60) days after the sailing date.

It is the responsibility of the traveler to reconfirm his/her cruise itinerary with CCOA at least twelve (12) weeks prior to the sailing date. CCOA is not responsible for any itinerary changes made subsequent to booking your cruise. When a client has not been given a cabin assignment and has booked on a TBA "to be assigned" basis, it is understood and agreed that CCOA can make no guarantee on exact cabin accommodations or location. Cabin accommodations and assignments under these conditions are at the sole discretion of the cruise line. CCOA reserves the right to upgrade passenger cabin assignments to higher cabin categories at "no additional charge" to customer without prior notice.

Passengers traveling with a physical disability that may require special needs, attention or treatment must submit all special requirements in writing to CCOA at the time of booking. It is the traveler's responsibility to verify that CCOA has received the written request for special needs and/or requirements. The CCOA invoice will reflect all agreed-upon requirements. Requests not specified on the invoice are not guaranteed. Cruise lines reserve the right to refuse or revoke passage to anyone who is, in its sole judgment, in such physical or mental condition as to be unfit for travel or who may require care and attention beyond that which the ship can provide. Disabled passengers must be self-sufficient or travel with a passenger who will be responsible for any assistance needed during the cruise and in the event of emergency. Passengers confined to wheelchairs are advised that cabin doors are typically 22" wide, bathroom doors are 20" wide and there is a 3" lip to the shower. Elevator service may or may not be available to all decks of the ship. Access to all public areas of ships is not guaranteed. CCOA is not responsible for any representations and/or omissions from the supplier that do not meet ADA regulations.

Notice To Passengers Traveling By Air Carrier - When air/common carrier are booked through the cruise line, the cruise line reserves the right to choose air carrier, routing and gateway city airport/terminal. The cruise line reserves the right to substitute charter carrier service without prior notice. Transportation tickets issued by the cruise line are highly restrictive. Fares used are based on "capacity controlled" criteria as well as contract, promotional, non-refundable or group fares. Therefore, you may find that your air carrier ticket cannot be reissued, revalidated or exchanged for another carrier or routing. Schedules cannot be changed once your tickets have been issued by the cruise line. Travelers booked in the same cabin or traveling with other passengers are not guaranteed to receive routing on the same flight or carrier schedules. It is the sole responsibility of the traveler to arrange his/her own seat assignments and to reconfirm his/her round-trip flight times forty-eight (48) hours prior to departure with the assigned carrier. CCOA accepts no responsibility for arranging seat assignments, flight schedule changes, missed connections or problems that may result in the traveler missing the cruise.

Air Deviation - At the written request of the traveler at least 90 days in advance of sailing, CCOA will request deviation of air carrier transportation provided by the cruise line. A $50 per person charge shall be imposed for each air deviation over and above any air carrier or cruise line charge that may be imposed for said deviation. Deviation requests are at the sole discretion of the cruise line. Any requested deviation shall be at the sole risk of the traveler and traveler is also advised that when there is a deviation from the cruise line transportation, all transfers provided by the cruise line become null and void.

Passenger Protection Plan - Travel protection is strongly recommended. Insurance does not go into effect until the premium is paid in full to the insurance provider. Insurance cannot be purchased any later than at the time of final payment for the specified cruise and if the premium payment is being made with the deposit, it must be in addition to the amount of deposit required by the cruise line. Note that most cruise line insurance does not cover pre-existing conditions.

Proof of Citizenship - When traveling within North America and the Caribbean, U.S. and Canadian citizens are required to provide an original or certified copy (with raised seal) birth certificate and a photo ID (e,g,, driver's license). A passport is also acceptable. Voter's registration and social security cards are not valid proof of citizenship. Resident Aliens require a Resident Alien (Green) Card. Citizens of all other countries are required to provide a valid passport with a multiple U.S. re-entry endorsement. For cruises with any ports of call outside North America and the Caribbean, all passengers must present a valid passport and should consult their consulate (for their country of citizenship e.g., the U. S. Consulate for U. S. citizens) concerning additional documentation or travel requirements for the countries you are visiting.

Payments - Most cruise lines accept major credit cards, therefore CCOA will accept credit card payments and forward them to the cruise line. Checks must be made payable to Cruise Club of America and be in U.S. funds drawn on a U.S. bank. Payments made within 90 days of the sailing date must be made with a Cashier’s Check, Money Order, or direct wire transfer. No personal checks will be accepted for payments made within 90 days of the sailing date.

Rebates/Discounts - All prices are quoted including your membership discount. In the rare event some small vendor will not allow us to pay net price, you will be charged the full price for the cruise and we will send you a rebate check in the amount of the discount after you return from the cruise.

Taxes - Government taxes may be levied or changed at any time. If new taxes are imposed or existing taxes increased after initial date of deposit, traveler will be responsible for payment of such taxes.